After travelling across the US, UK, South Asia, Australia, and having worked in Shanghai and Sydney, I fell in love with Tasmania - a peaceful place to settle and create. I have experience in Business Analysis, Services Operations, Customer Care, with a solid background across the Education and E-Learning industry. I would best describe myself as a creative thinker and problem solver, someone with a positive attitude, flexible and intuitive, can adapt to any given situation. I am currently living in Tasmania with unrestricted working rights.
Effectively collaborated across functions (product, design, service, marketing, and tech team) during three years of IT consulting roles with global corporations in Shanghai, two years of teaching roles, one year of work as a IT consultant in Australia, and volunteer work in California (USA).
Co-founded the Multi-Cultural Club, an active university society; Started up the Virtual-study Hub project (a virtual library study space) to help students to study online during the COVID-19 time. Delivered award-winning team projects including GovHack 2020 and Uhack 2019.
The things that stand out most to me about John's work over the years are his eye for excellence in design and detail, concern and compassion for the "user", and tendency to leave everything and everyone a little better than he found them. Thanks to John's initiative, we were able to successfully choose, apply, and communicate website updates that improved design consistency, company brand image, and user experience for an online community marketplace of many thousands of customers. Aside from his individual achievements, he is an enthusiastic and energetic "team player", and will quickly become a valuable member of any organization he joins.
Head of Teacher Services/Operations Management, italki.com
During John's time working at italki, I served as department manager for italki’s Services and Operations Department. At that time, italki was very small (less than 30 staff) and looking for service-minded support staff that would represent italki as the first point of contact. John excelled at this role. As he was an italki Teacher himself, he focused on addressing italki Teacher related issues. John is a natural “people-person” who always comes to work with a smile. He genuinely cares about the quality of his work, the people that he works with and most importantly our users and teachers. He would be an asset to any employer and I wholeheartedly recommend him to any endeavor that he wishes to pursue.
Services and Operations Department Manager, italki.com
John communicated with a diverse range of individuals as a part of his role, including students from varied backgrounds, as well as teaching, administrative and management staff. During the transition of teaching and learning support to online during the COVID pandemic of 2020, John showed great flexibility and initiative in translating his on campus sessions into resources suitable for online delivery. In a remote work environment John maintained excellent communications and completed his role responsibilities in a timely manner. John demonstrated his capabilities as a student, role model and leader to the team and the greater University population. John’s sense of social and personal responsibility within his role contributed greatly to the learning success of others.
PASS Program Coordinator, University of Tasmania
I worked together with John in teacher services team at italki. John is a fun teammate to work with. I really enjoyed the time we worked together. He is detail-oriented and has the ability to handle customer relationship in an organised manner. When dealing with users, John showed his talent as a ‘diplomatist’, his politeness, honesty, and genuine care for people, enabling him to understand and communicate with users well. In addition, John initiated a teacher application process improvement plan on the website and enhanced the overall quality of teacher profile. He has a great eye for design and user experience as well. I recommend John for any role for user interaction and product.
Teacher Services, italki.com
I had the pleasure of working with John, and he was without a doubt one of the few people that was genuinely passionate about his job. Data driven, he always tries to find data or supporting evidence to support his claims rather than just through assumptions. Despite the many challenges of working in an international company, such as culture, language, etc., he always was able to make everyone feel valued. In addition, he could express himself clearly in both English and Chinese. He always took the time out of his day to help not just the customers, but his colleagues as well. His positive attitude and his dedication to improve himself day in and day out makes him a valuable asset to any company that picks him up.
Product Manager, italki.com
I had the pleasure of working with John at italki.com in Shanghai. He helped me a lot to familiarize myself with the company, and also with the city and local culture. John is always ready to help others and make the extra effort to deliver the best results. He worked with passion and a positive attitude; he introduced great user-friendly updates to the platform, to improve customer experience. He is a reliable, hard-working and creative individual, who would perform greatly in any circumstances. I am glad I had the chance to meet him and work with him!
Communication Strategist and Sustainability Consultant